TY - GEN
T1 - Implementing information and communication technologies (ICT) in public organizations
T2 - 14th Annual International Digital Government Research Conference: From E-Government to Smart Government, dg.o 2013
AU - Feeney, Mary K.
AU - Welch, Eric W.
N1 - Copyright:
Copyright 2013 Elsevier B.V., All rights reserved.
PY - 2013
Y1 - 2013
N2 - The adoption of information and communication technologies (ICT) in public organizations promises to better connect managers with citizens, increase public participation in government decision making, improve the efficiency of service delivery, decrease uncertainty, and improve information dissemination. While each of these outcomes is important for both public managers and citizens, we know little about how organizational culture mediates the effectiveness of ICTs on producing these outcomes. This research, using data from two points in time, investigates the relationships between ICTs and managerial outcomes (e.g. improved decision making, public participation, and democratic governance) and how they are mediated by organizational culture such as centralization and routineness. Technology variables include technology use and capacity. Models will control for other organizational and technological factors such as size, structure, task and department to investigate the mediating effects of organizational culture on ICT outcomes for local governments. The data come from two national surveys of 2,500 local government managers in the United States in 2010 and 2012. The results are important for understanding the how organizational mechanisms, in particular organization culture, mobilize ICTs in ways that affect managerial outcomes.
AB - The adoption of information and communication technologies (ICT) in public organizations promises to better connect managers with citizens, increase public participation in government decision making, improve the efficiency of service delivery, decrease uncertainty, and improve information dissemination. While each of these outcomes is important for both public managers and citizens, we know little about how organizational culture mediates the effectiveness of ICTs on producing these outcomes. This research, using data from two points in time, investigates the relationships between ICTs and managerial outcomes (e.g. improved decision making, public participation, and democratic governance) and how they are mediated by organizational culture such as centralization and routineness. Technology variables include technology use and capacity. Models will control for other organizational and technological factors such as size, structure, task and department to investigate the mediating effects of organizational culture on ICT outcomes for local governments. The data come from two national surveys of 2,500 local government managers in the United States in 2010 and 2012. The results are important for understanding the how organizational mechanisms, in particular organization culture, mobilize ICTs in ways that affect managerial outcomes.
KW - E-government
KW - Organization culture
KW - Public management
UR - http://www.scopus.com/inward/record.url?scp=84880553855&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84880553855&partnerID=8YFLogxK
U2 - 10.1145/2479724.2479734
DO - 10.1145/2479724.2479734
M3 - Conference contribution
AN - SCOPUS:84880553855
SN - 9781450320573
T3 - ACM International Conference Proceeding Series
SP - 38
EP - 45
BT - dg.o 2013 - Proceedings of the 14th Annual International Digital Government Research Conference
Y2 - 17 June 2013 through 20 June 2013
ER -