Keyphrases
Firm Performance
100%
Moderating Role
78%
Market Orientation
59%
Service Employees
51%
Top Management Team
40%
Customer Orientation
38%
Customer Participation
38%
Service Climate
31%
Salespeople
30%
Customer Loyalty
29%
Loyalty
29%
Interfunctional Coordination
28%
Service Firms
28%
Employee Engagement
28%
Relationship Performance
26%
New Product Performance
25%
Functional Diversity
25%
Customer Service Performance
23%
Frontline Employees
23%
Managerial Implications
22%
Mediating Role
21%
Marketing Department
21%
Business Performance
21%
Leadership Orientation
19%
Performance Transparency
19%
Knowledge Sharing Behavior
19%
Sales Teams
19%
Service Firm Performance
19%
Exploratory Learning
19%
Strategic Orientation
19%
Artificial Intelligence
19%
Contingency Effects
19%
Customer Services Quality
18%
Alignment Hypothesis
15%
Customer Expertise
15%
Employee Perceptions
14%
Relationship Conflict
14%
Task Conflict
14%
Empowering Leadership
14%
Service Users
14%
Feedback-seeking Behavior
14%
Moderating Effect
13%
Resource-based View
13%
Executive
13%
Entrepreneurial Orientation
12%
Purchase Behavior
12%
Financial Services
12%
Service Context
12%
Top Management Team Diversity
12%
Perceived Autonomy
12%
Social Sciences
Firm Performance
99%
Market Orientation
66%
Sales
65%
Authors
54%
Top Management Team
48%
Customer-Orientation
38%
Autonomy
29%
Formalization
28%
Customer Loyalty
28%
Resource Based View
23%
Psychology
22%
Information Processing
19%
Burnout
19%
Employee Engagement
19%
Artificial Intelligence
19%
Innovation Capability
19%
Knowledge Sharing
19%
Health Service
15%
Entrepreneurial Orientation
14%
Willingness-to-Pay
14%
Price
14%
Managers
14%
Decision Making
14%
Service Industries
14%
Marketing Theory
13%
Health Care
12%
Financial Services
12%
Tourism
12%
Survey Analysis
11%
Self-Efficacy
11%
Transformational Leadership
11%
Affective Commitment
10%
Marketing of Service
9%
Collectivist Culture
9%
Student Learning
9%
Communication Channel
9%
Organizational Performance
9%
Coproduction
9%
USA
9%
Customer Ties
9%
Innovation Strategy
9%
Decision-Making Process
9%
Comparative Analysis
9%
Positive Feedback
9%
Cultural Context
9%
Political Activity
9%
Socialization
9%
Information Exchange
9%
Marketing Communication
9%
Resource-Based
9%
