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Supplemental Material, Executive_Summary(menguc_et_al.) - Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions
Bulent Menguc
(Contributor)
Seigyoung Auh
(Contributor)
Fatima Wang
(Creator)
Dataset
Overview
Scholarly Works
(1)
Research output
Research output per year
2020
2020
2020
1
Article
Research output per year
Research output per year
1 results
Publication Year, Title
(descending)
Publication Year, Title
(ascending)
Title
Type
Search results
2020
Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions
Menguc, B.
,
Auh, S.
&
Wang, F.
,
Aug 1 2020
,
In:
Journal of Service Research.
23
,
3
,
p. 299-320
22 p.
Research output
:
Contribution to journal
›
Article
›
peer-review
Customer Service
100%
Customer Participation
84%
Service Performance
72%
Boundary Conditions
69%
customer
56%
20
Scopus citations