Wireless sales force automation in New Zealand

Brett Walker, Stuart J. Barnes, Eusebio Scornavacca

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Scopus citations


Mobile and wireless technologies are deeply affecting the way many organizations do business. Among the several types of wireless applications, business-to-employee (B2E) applications have a strong potential to generate considerable value for organizations. Wireless sales force automation has been one of the most common applications found among companies that have adopted wireless B2E solutions. This chapter examines the impacts of wireless sales force automation on three organisations operating in food-related industries in New Zealand. The findings demonstrate that wireless technologies can enhance the benefits of traditional sales force automation, but that fundamental transformation of processes and value proposition is not yet apparent. The chapter concludes with recommendations for future practice and research.

Original languageEnglish (US)
Title of host publicationUnwired Business
Subtitle of host publicationCases in Mobile Business
PublisherIGI Global
Number of pages17
ISBN (Print)9781591406648
StatePublished - 2005
Externally publishedYes

ASJC Scopus subject areas

  • Business, Management and Accounting(all)


Dive into the research topics of 'Wireless sales force automation in New Zealand'. Together they form a unique fingerprint.

Cite this