Winning the business case for knowledge management

Kevin C. Desouza

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


Without a sound business case, securing resources for knowledge management is difficult. When organizations do not devote the necessary resources to knowledge management efforts, it is often not due to a lack of resources, but rather because managers have not made an appealing business case. In this article, the author outlines guidelines on how to tie knowledge management efforts to an organization's goals, objectives and key performance indicators.

Original languageEnglish (US)
Pages (from-to)159-174
Number of pages16
JournalBusiness Information Review
Issue number3
StatePublished - Sep 2010


  • Business case design
  • Business case presentation
  • Business case writing
  • Knowledge management
  • Resourcing

ASJC Scopus subject areas

  • Business and International Management
  • Business, Management and Accounting (miscellaneous)
  • Economics, Econometrics and Finance (miscellaneous)


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