Telehealth can provide powerful self-management tools for patients with chronic illness. A methodological framework for evaluating nurse case manager workflow is proposed. The framework focuses on work practices, cognitive tasks and artifacts. It is illustrated in the context of an analysis of telehealth video visits. There is a need to better understand the dimensions of complexity in order to engineer a more optimal user experience and enhance the nurse-patient interaction.
|Number of pages
|AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium
|Published - 2007
ASJC Scopus subject areas
- General Medicine