Trust in complex work systems: A focus on information and communication technologies

Enid Montague, Erin K. Chiou

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Scopus citations


Trust is a multifaceted construct in complex work systems. It affects relationships between individuals, the organizations they work in, and how they use information and communication technologies. Trust mediates the acceptance of information and communication technologies; studying people's trust and how they trust can thus identify appropriate design features and implementation strategies for technology use in the workplace. This article discusses the types of trust that influence work system outcomes with a focus on information and communication technologies. A model integrating different types of trust is presented, illustrating the interrelationship between trust concepts and how attitudes about information and communication technologies might facilitate or inhibit trust at the interpersonal and organizational levels.

Original languageEnglish (US)
Title of host publicationThe Impact of ICT on Quality of Working Life
PublisherSpringer Netherlands
Number of pages10
ISBN (Electronic)9789401788540
ISBN (Print)9401788537, 9789401788533
StatePublished - Feb 1 2014
Externally publishedYes

ASJC Scopus subject areas

  • Psychology(all)


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