To monitor or not to monitor: Effectiveness of a cyberloafing countermeasure

Jeremy Glassman, Marilyn Prosch, Benjamin Shao

Research output: Contribution to journalArticlepeer-review

62 Scopus citations


The goal of this study is to explore and analyze the effectiveness of a possible countermeasure to the so-called "cyberloafing" problem involving a technical solution of Internet filtering and monitoring. Through a multi-theoretical lens, we utilize operant conditioning and individuals' psychological morals of procedural justice and social norms to study the effectiveness of this countermeasure in addressing the associated agency problem and in promoting compliance with an organization's Internet usage policies. We find that in addition to the blocking module, confirmation and quota modules of an Internet filtering and monitoring system can prevent shirking and promote better compliance through employee empowerment and attention resource replenishment.

Original languageEnglish (US)
Pages (from-to)170-182
Number of pages13
JournalInformation and Management
Issue number2
StatePublished - Mar 2015


  • Agency theory Operant conditioning
  • Cyberloafing
  • Internet filtering and monitoring
  • Procedural justice
  • Social norms

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management


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