TY - JOUR
T1 - The role of organizational and supervisor support in young adult workers’ resilience, efficacy and burnout during the COVID-19 pandemic
AU - Kim, Heewon
AU - Mattson, L. D.
AU - Zhang, Dacheng
AU - Cho, Hee Jung
N1 - Publisher Copyright:
© 2022 National Communication Association.
PY - 2022
Y1 - 2022
N2 - As workers continue to grapple with the ongoing changes and uncertainties of the COVID-19 pandemic, it is critical to examine how to foster young adult workers’ resilience and efficacy, which may prevent their burnout in a sustained crisis. This study investigates the effects of the perceived qualities of change communication, organizational support, and supervisor support on young adult workers’ resilience and efficacy in South Korea, which may mitigate disengagement and exhaustion. Our findings demonstrated that: (a) Supervisor support was positively associated with resilience and efficacy among young adult workers, whereas organizational support and communication did not have such effects. (b) Although young professionals who perceived themselves as efficacious were not necessarily able to prevent burnout, those who conceived of themselves as resilient were indeed less susceptible to burnout. Drawing on these findings, we discuss theoretical implications and practical recommendations for building a supportive work environment during a crisis.
AB - As workers continue to grapple with the ongoing changes and uncertainties of the COVID-19 pandemic, it is critical to examine how to foster young adult workers’ resilience and efficacy, which may prevent their burnout in a sustained crisis. This study investigates the effects of the perceived qualities of change communication, organizational support, and supervisor support on young adult workers’ resilience and efficacy in South Korea, which may mitigate disengagement and exhaustion. Our findings demonstrated that: (a) Supervisor support was positively associated with resilience and efficacy among young adult workers, whereas organizational support and communication did not have such effects. (b) Although young professionals who perceived themselves as efficacious were not necessarily able to prevent burnout, those who conceived of themselves as resilient were indeed less susceptible to burnout. Drawing on these findings, we discuss theoretical implications and practical recommendations for building a supportive work environment during a crisis.
KW - Resilience
KW - burnout
KW - efficacy
KW - perceived organizational support
KW - perceived supervisor support
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U2 - 10.1080/00909882.2022.2141070
DO - 10.1080/00909882.2022.2141070
M3 - Article
AN - SCOPUS:85141649020
SN - 0090-9882
VL - 50
SP - 691
EP - 710
JO - Journal of Applied Communication Research
JF - Journal of Applied Communication Research
IS - 6
ER -