TY - JOUR
T1 - The role of digitally-enabled employee voice in fostering positive change and affective commitment in centralized organizations
AU - Kim, Heewon
AU - Leach, Rebecca
N1 - Publisher Copyright:
© 2020 National Communication Association.
PY - 2020
Y1 - 2020
N2 - This study investigated the extent to which organizational structure and communication climate influence employee voice and concomitant outcomes. Given the prevalent use of digital technologies, we examined two discrete types of employee voice: identifiable, in-person voice vs. anonymous, digitally-enabled voice. Findings demonstrated that (a) organizational centralization was negatively linked to freedom of speech; (b) freedom of speech increased employee voice both at work and through anonymous social media, and (c) both types of voice had positive relationships with organizational change, which subsequently enhanced commitment. Our study advances employee voice scholarship by (a) highlighting the significance of communication climate and the efficacy of digitally-enabled anonymous voice, and (b) proposing employee voice as a multidimensional construct that encompasses content, identifiability, and modality.
AB - This study investigated the extent to which organizational structure and communication climate influence employee voice and concomitant outcomes. Given the prevalent use of digital technologies, we examined two discrete types of employee voice: identifiable, in-person voice vs. anonymous, digitally-enabled voice. Findings demonstrated that (a) organizational centralization was negatively linked to freedom of speech; (b) freedom of speech increased employee voice both at work and through anonymous social media, and (c) both types of voice had positive relationships with organizational change, which subsequently enhanced commitment. Our study advances employee voice scholarship by (a) highlighting the significance of communication climate and the efficacy of digitally-enabled anonymous voice, and (b) proposing employee voice as a multidimensional construct that encompasses content, identifiability, and modality.
KW - Employee voice
KW - affective commitment
KW - anonymous communication
KW - anonymous social media
KW - organisational change
KW - workplace freedom of speech
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U2 - 10.1080/03637751.2020.1745859
DO - 10.1080/03637751.2020.1745859
M3 - Article
AN - SCOPUS:85083587962
SN - 0363-7751
VL - 87
SP - 425
EP - 444
JO - Communication Monographs
JF - Communication Monographs
IS - 4
ER -