The optimizing of design delivery services for facility owners

Purpose – The quality and efficiency of design and design services is declining. The authors propose that the problem is a systems delivery problem and not a technical competence issue. The purpose of this paper is to use a recently developed best value delivery methodology originally created for contractors to deliver design services. The authors have tested the process resulting in increased performance. Design/methodology/approach – A deductive approach is used. Well documented, published and logical industry structure and the best value delivery model concepts are discussed. The methodology is to identify the deductive logic, and confirm it with test results. The methodology is to take a well-proven delivery system that worked on construction, modify the existing design delivery model to match the construction model, and test the new model. Owing to the deductive nature of the methodology, the normal reliance on literature of existing practices and inductive exploratory research are not required. Findings – Results confirm that design inefficiencies may be a systems problem. More research and testing is required to further substantiate the findings presented in this paper. Originality/value – A system solution that creates a win-win result will have a tremendous potential in the designer industry.