The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

Wen Guang Qu; Alain Pinsonneault; Daniel Tomiuk; Shaoqing Wang; Yuan Liu

doi:10.1016/j.im.2014.07.002

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

Wen Guang Qu, Alain Pinsonneault, Daniel Tomiuk, Shaoqing Wang, Yuan Liu

Research output: Contribution to journal › Article › peer-review

45 Scopus citations

Abstract

The increasing popularity of open standards in B2B e-commerce demands more research on generalized trust. This study investigates how a country's social trust affects the use of open and closed B2B e-commerce. The analysis based on data from 27 European and related countries shows that social trust in a country promotes the use of open B2B e-commerce, but it impedes the use of closed B2B e-commerce. In addition, social trust negatively moderates the relationship between firm-level IT experience and closed B2B e-commerce. Our results highlight the important role of social trust in B2B e-commerce, especially in open e-commerce.

Original language	English (US)
Pages (from-to)	151-159
Number of pages	9
Journal	Information and Management
Volume	52
Issue number	2
DOIs	https://doi.org/10.1016/j.im.2014.07.002
State	Published - Mar 2015
Externally published	Yes

Keywords

B2B e-commerce
B2B e-commerce
Closed
Generalized trust
IOS standards
Open
Social trust

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

Access to Document

10.1016/j.im.2014.07.002

Cite this

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title = "The impacts of social trust on open and closed B2B e-commerce: A Europe-based study",

abstract = "The increasing popularity of open standards in B2B e-commerce demands more research on generalized trust. This study investigates how a country's social trust affects the use of open and closed B2B e-commerce. The analysis based on data from 27 European and related countries shows that social trust in a country promotes the use of open B2B e-commerce, but it impedes the use of closed B2B e-commerce. In addition, social trust negatively moderates the relationship between firm-level IT experience and closed B2B e-commerce. Our results highlight the important role of social trust in B2B e-commerce, especially in open e-commerce.",

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T2 - A Europe-based study

AU - Qu, Wen Guang

AU - Pinsonneault, Alain

AU - Tomiuk, Daniel

AU - Wang, Shaoqing

AU - Liu, Yuan

PY - 2015/3

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AB - The increasing popularity of open standards in B2B e-commerce demands more research on generalized trust. This study investigates how a country's social trust affects the use of open and closed B2B e-commerce. The analysis based on data from 27 European and related countries shows that social trust in a country promotes the use of open B2B e-commerce, but it impedes the use of closed B2B e-commerce. In addition, social trust negatively moderates the relationship between firm-level IT experience and closed B2B e-commerce. Our results highlight the important role of social trust in B2B e-commerce, especially in open e-commerce.

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KW - Generalized trust

KW - IOS standards

KW - Open

KW - Social trust

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The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

Abstract

Keywords

ASJC Scopus subject areas

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