The effect of Facebook users' arousal and valence on intention to go to the festival: Applying an extension of the technology acceptance model

Woojin Lee, Lina Xiong, Clark Hu

    Research output: Contribution to journalArticlepeer-review

    234 Scopus citations

    Abstract

    The rapid development of social media has challenged event managers to rethink how this trend will shape traditional marketing practices. Given the rise of these technologies, the current breed of special event " fan" has started to take advantage of and venture into this social space for possible benefits. For event managers, the fundamental issue becomes how to uncover the process through which special event consumers come to accept social media marketing. This paper reviews social media marketing literature, the characteristics of event marketing, and highlights the emotional aspect of social media applications. An extended TAM (technology acceptance model) is adopted to explain the mechanism by which social media marketing influences attitudes toward Facebook event pages. The authors find that users' emotions exhibited on the Facebook event page do have a significant impact on the perceived usefulness, perceived ease of use, and perceived enjoyment of such social media marketing. However, only the last construct significantly influences users' attitudes and intentions toward an event. Implications and insights were provided to event practitioners and were discussed accordingly.

    Original languageEnglish (US)
    Pages (from-to)819-827
    Number of pages9
    JournalInternational Journal of Hospitality Management
    Volume31
    Issue number3
    DOIs
    StatePublished - Sep 2012

    Keywords

    • Emotion
    • Event management
    • Extend TAM (technology acceptance model)
    • Facebook
    • Marketing communication
    • Social media

    ASJC Scopus subject areas

    • Tourism, Leisure and Hospitality Management
    • Strategy and Management

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