The acceptability of 360 degree appraisals: A customer-supplier relationship perspective

David Waldman, David E. Bowen

Research output: Contribution to journalArticlepeer-review

35 Scopus citations


This article argues that "acceptability" is a key issue relevant to the success of 360 degree appraisal processes. They present conceptual arguments to show how a customer-supplier relationship (CSR) perspective provides a useful means of depicting possible 360 degree linkages, as well as discussing the types of raters and ratees for whom acceptance of the process is important. A categorization scheme then provides the primary factors relevant to acceptance of the process. These factors include: (1) organizational characteristics and (2) CSR characteristics and appraisal context. Comparisons are made between customers and suppliers in terms of their probable acceptance of 360 degree appraisals.1

Original languageEnglish (US)
Pages (from-to)117-129
Number of pages13
JournalHuman Resource Management
Issue number2
StatePublished - Jan 1 1998

ASJC Scopus subject areas

  • Applied Psychology
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation


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