RESEARCHING EMOTION IN LTE

This chapter examines how positive emotions may shape individuals’ sense of autonomy and personal agency as well as their motivations, attitudes, identities, and social relationships. The concept of ‘emotional labor’, along with ‘emotion work’ and ‘emotion management,’ brings attention to sociocultural, sociopolitical, and other ‘rules’ that shape the expression and management of emotions. Emotion regulation refers to psycho-social processes that affect the intensity, duration, and type of emotions experienced and that influence personal well-being. Broadly speaking, emotion regulation consists of a four-part sequence: a psychologically relevant situation, attention to that situation, appraisal of the meaning of that situation, and a behavioral and physiological response. The approaches of conversation analysis and discursive psychology are particularly useful for analyzing how emotionality emerges at particular points in interaction, how it is interpreted or oriented to, and what the consequences are.