Polarization and dissatisfaction in group settings

Maha Elshinnawy, Ajay Vinze

Research output: Contribution to journalArticlepeer-review


In this paper we study the effect of task and medium of communication and their interaction on the degree of satisfaction with the process and outcome of decision making and on the outcome of group polarization. A laboratory experiment was conducted to address these questions. Using a 2×2 factorial design, the analysis indicates that polarization is a function of the interaction of medium and task. However, satisfaction with the process and outcomes is dependent on only the medium of communication. The findings reported in this study have significance for developers, users and researchers of collaborative systems and for researchers interested in group dynamics.

Original languageEnglish (US)
Pages (from-to)73-83
Number of pages11
JournalJournal of Computer Information Systems
Issue number1
StatePublished - Sep 2006


  • Normative influence
  • Polarization
  • Satisfaction

ASJC Scopus subject areas

  • Information Systems
  • Education
  • Computer Networks and Communications


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