@article{ef84eaa549f24e55b2571f9c26e53cfb,
title = "On the relationship between customer participation and satisfaction: Two frameworks",
keywords = "Cost of quality, Customers, Service quality",
author = "Deborah, {L. Kellogg} and William, {E. Youngdahl} and David, {E. Bowen}",
year = "1997",
doi = "10.1108/09564239710185406",
language = "English (US)",
volume = "8",
pages = "206--219",
journal = "International Journal of Service Industry Management",
issn = "0956-4233",
publisher = "MCB University Press",
number = "3",
}