New management tools for the successful tourism manager

Bernard H. Booms, Mary J. Bitner

Research output: Contribution to journalArticlepeer-review

21 Scopus citations


The purpose of this paper is to outline some new managerial tools for the tourism industry. The thesis pursued here is that the managers of service operations face a number of challenges distinctly different from those encountered by managers of goods-producing activities; and therefore that tourism managers require management technologies designed for their special needs. Services and service delivery, i.e. service production, differ in their essential nature from goods and manufacturing processes. These differences are outlined and then the management implications and new insights for tourism are drawn out. These insights relate mainly to tourism operations management and the marketing of tourism.

Original languageEnglish (US)
Pages (from-to)337-352
Number of pages16
JournalAnnals of Tourism Research
Issue number3
StatePublished - 1980
Externally publishedYes


  • service managers
  • tourism management tools
  • tourism managers

ASJC Scopus subject areas

  • Development
  • Tourism, Leisure and Hospitality Management


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