TY - JOUR
T1 - Managing supplier satisfaction
T2 - Social capital and resource dependence frameworks
AU - Schiele, Holger
AU - Ellis, Scott C.
AU - Eßig, Michael
AU - Henke, John W.
AU - Kull, Thomas
N1 - Publisher Copyright:
© 2015 .
PY - 2015/5/1
Y1 - 2015/5/1
N2 - Recently, supplier satisfaction has gained more attention both in practice and in academic research. However, the knowledge accumulation process is still in an embryonic and explorative phase. Likewise, supplier satisfaction measuring in practice may still benefit from an impetus from academia to be more widely used. This paper aims at considerably expanding understanding of supplier satisfaction by proposing to apply a social capital and a resource dependence theory perspective. We expect an abundance of social capital in a relationship to relate positively to supplier satisfaction, whilst power disequilibrium and dependence from the buyer are expected to negatively relate to supplier satisfaction. It is worth highlighting that, according to research rooted in Hofstede's cultural dimensions model, the perception and acceptance of power differences resulting from a situation of dependency is highly culture specific. We therefore further hypothesise that supplier satisfaction will be moderated by cultural differences and ask researchers to take the cultural dimension into account.
AB - Recently, supplier satisfaction has gained more attention both in practice and in academic research. However, the knowledge accumulation process is still in an embryonic and explorative phase. Likewise, supplier satisfaction measuring in practice may still benefit from an impetus from academia to be more widely used. This paper aims at considerably expanding understanding of supplier satisfaction by proposing to apply a social capital and a resource dependence theory perspective. We expect an abundance of social capital in a relationship to relate positively to supplier satisfaction, whilst power disequilibrium and dependence from the buyer are expected to negatively relate to supplier satisfaction. It is worth highlighting that, according to research rooted in Hofstede's cultural dimensions model, the perception and acceptance of power differences resulting from a situation of dependency is highly culture specific. We therefore further hypothesise that supplier satisfaction will be moderated by cultural differences and ask researchers to take the cultural dimension into account.
KW - Cultural differences
KW - Resource dependence theory
KW - Resource mobilisation
KW - Social capital
KW - Supplier satisfaction
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U2 - 10.1016/j.ausmj.2015.04.008
DO - 10.1016/j.ausmj.2015.04.008
M3 - Article
AN - SCOPUS:84937974397
SN - 1441-3582
VL - 23
SP - 132
EP - 138
JO - Australasian Marketing Journal
JF - Australasian Marketing Journal
IS - 2
ER -