Business & Economics
Returns Management
100%
Product Returns
80%
Service Operations
75%
Internet Retailing
74%
Loyalty Intentions
63%
World Wide Web
42%
Management System
36%
Customer Loyalty
30%
Supply Chain Management
25%
Structural Equation Model
25%
Customer Satisfaction
24%
Retailers
21%
Profitability
20%
Latent Variables
17%
Customer Relationship
16%
Management Model
15%
Quality Improvement
15%
Managers
14%
Marketing
14%
Loyalty
13%
Testing
13%
Service Quality
12%
Empirical Study
9%
Costs
6%
Engineering & Materials Science
Internet
43%
Supply chain management
39%
Customer satisfaction
38%
Marketing
15%
Profitability
14%
Managers
13%
Quality of service
12%
Testing
8%
Costs
6%