Labor cost reduction with cloud: An end-to-end view

Murthy Devarakonda, Purnendu Gupta, Chunqiang Tang

Research output: Contribution to journalConference articlepeer-review

1 Scopus citations


This paper presents a new, compelling argument for a larger potential to reduce labor cost by adopting cloud computing in enterprise IT. The additional cost reduction is possible in the labor intensive activities of customer-specific customization of cloud services, tools support, and customer-facing service management. These essential service delivery processes are excellent candidates for standardization and automation using the cloud computing principles. We present examples of such processes and potential for optimization in these processes.

Original languageEnglish (US)
Article number6676737
Pages (from-to)534-540
Number of pages7
JournalIEEE International Conference on Cloud Computing, CLOUD
StatePublished - 2013
Externally publishedYes
Event2013 IEEE 6th International Conference on Cloud Computing, CLOUD 2013 - Santa Clara, CA, United States
Duration: Jun 27 2013Jul 2 2013


  • Cloud Computing
  • Cloud Services
  • Enterprise IT
  • Labor Cost
  • Service Management
  • Tools Support

ASJC Scopus subject areas

  • Artificial Intelligence
  • Information Systems
  • Software


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