@inproceedings{ccdec1dcb4864eb2ac0f6a520fd15608,
title = "Is knowing more really better? Effects of system development information in human-expert system interactions",
abstract = "With the time, cost and effort involved in the development of expertise, expert systems have become more commonplace in the work environment. It has been suggested that in order to enhance human-expert system interactions, it is necessary to provide users with system development information. This research empirically examined the role that providing this information plays in new user interactions with expert systems. Results indicate that system information aided in calibrating users' confidence in accord with system reliability, but that it had little effect on users' willingness to take expert system advice and may even hurt users' willingness to continue consulting a particular expert system.",
keywords = "Expert systems, Human-expert system interactions, Trust in machines",
author = "Bauhs, {Jeff A.} and Cooke, {Nancy J.}",
note = "Publisher Copyright: {\textcopyright} 1994 ACM.; Conference on Human Factors in Computing Systems, CHI 1994 ; Conference date: 24-04-1994 Through 28-04-1994",
year = "1994",
month = apr,
day = "28",
doi = "10.1145/259963.260072",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "99--100",
editor = "Catherine Plaisant",
booktitle = "Conference Companion on Human Factors in Computing Systems, CHI 1994",
}