Information systems design: an empirical study of feedback effects

Jane E. Humble, Robert T. Keim, James C. Hershauer

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


Feedback is an important component of any dynamic system, and should receive attention as a design issue in information systems. The study presents a model which shows the function of feedback in management information systems. The potential effect of task-specific feedback on the judgement of the decision-maker is tested empirically. Both the model and empirical results provide guidance about the role of feedback in information systems design. Empirical results demonstrate that there remains a strong bias towards overconfidence even with feedback. However, the presence of immediate feedback does lower confidence and raise decision quality.

Original languageEnglish (US)
Pages (from-to)237-244
Number of pages8
JournalBehaviour and Information Technology
Issue number4
StatePublished - 1992

ASJC Scopus subject areas

  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Human-Computer Interaction


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