Information intermediaries for emergency preparedness and response: A case study from public health

Minu Ipe, Raghu Santanam, Ajay Vinze

Research output: Contribution to journalArticlepeer-review

18 Scopus citations


Information intermediaries play a critical role in information supply chains for emergency preparedness. Yet, their responsibilities have not been adequately examined in the literature. Using a state public health department as an exemplar, we explore the roles and challenges experienced by one intermediary organization as it faced the unique challenges of deploying a public health emergency preparedness system. We further discuss the influence of stakeholder participation and commitment, inter-organizational collaboration, issues related to organizational structure and resources, and the challenges specific to developing and institutionalizing an IT system for emergency preparedness. Based on the public health case, a set of propositions focused on trust, coordination, information sharing and incentive alignment are developed to illustrate the role of information intermediaries.

Original languageEnglish (US)
Pages (from-to)67-79
Number of pages13
JournalInformation Systems Frontiers
Issue number1
StatePublished - Jan 1 2010


  • Coordination
  • Disaster management
  • Intermediaries
  • Public health

ASJC Scopus subject areas

  • Software
  • Theoretical Computer Science
  • Information Systems
  • Computer Networks and Communications


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