Implementing successful self-service technologies

M J Bitner; Amy Ostrom; Matthew L. Meuter

doi:10.5465/ame.2002.8951333

Implementing successful self-service technologies

M J Bitner, Amy Ostrom, Matthew L. Meuter

Marketing

Research output: Contribution to journal › Review article › peer-review

322 Scopus citations

Original language	English (US)
Pages (from-to)	96-109
Number of pages	14
Journal	Academy of Management Executive
Volume	16
Issue number	4
DOIs	https://doi.org/10.5465/ame.2002.8951333
State	Published - Nov 2002

ASJC Scopus subject areas

Marketing

Access to Document

10.5465/ame.2002.8951333

Cite this

@article{58426be0da6e4caeb905247ae23244b7,

title = "Implementing successful self-service technologies",

author = "Bitner, {M J} and Amy Ostrom and Meuter, {Matthew L.}",

year = "2002",

month = nov,

doi = "10.5465/ame.2002.8951333",

language = "English (US)",

volume = "16",

pages = "96--109",

journal = "Academy of Management Executive",

issn = "1079-5545",

publisher = "Academy of Management",

number = "4",

}

TY - JOUR

T1 - Implementing successful self-service technologies

AU - Bitner, M J

AU - Ostrom, Amy

AU - Meuter, Matthew L.

PY - 2002/11

Y1 - 2002/11

UR - http://www.scopus.com/inward/record.url?scp=0036881057&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0036881057&partnerID=8YFLogxK

U2 - 10.5465/ame.2002.8951333

DO - 10.5465/ame.2002.8951333

M3 - Review article

AN - SCOPUS:0036881057

SN - 1079-5545

VL - 16

SP - 96

EP - 109

JO - Academy of Management Executive

JF - Academy of Management Executive

IS - 4

ER -

Implementing successful self-service technologies

ASJC Scopus subject areas

Access to Document

Other files and links

Cite this