Implementing New Project Delivery Strategies: Development of a Web-Based Multimedia Tool to Support Owner Project Team Training

Brian C. Lines, Anthony Perrenoud, Kenneth Sullivan, Jake Smithwick

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


For large public organizations, implementing a new project delivery strategy for architecture, engineering, and construction (AEC) services requires significant organizational change. A key challenge is how to address the specific needs of multiple individual AEC projects while maintaining organization-wide consistency. Numerous barriers exist to hinder successful implementation, and the delivery of training content to various stakeholder interests must address role-specific modifications to work processes. The Delphi method is employed to develop the framework for delivering organizational training through the utilization of information and communication technologies (ICT) to create a centralized process training tool that can be accessed by multiple distributed AEC project teams. Key aspects of the tool are presented, as well as feedback from experts in the implementation of value-based project delivery regarding the tool’s effectiveness in distributing training content, minimizing key technical barriers to change, and optimizing the allocation of training resources between project- and organizational-level aspects of implementation. Application of the tool within a project delivery change effort was demonstrated to reduce the in-person training requirements needed for project teams to accomplish work tasks. The framework for an ICT-based process training tool is a key contribution of this research and may be considered by industry practitioners.

Original languageEnglish (US)
Pages (from-to)140-160
Number of pages21
JournalInternational Journal of Construction Education and Research
Issue number2
StatePublished - Apr 3 2015


  • construction
  • information and communication technology
  • organizational change
  • project delivery

ASJC Scopus subject areas

  • Building and Construction
  • Education


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