Examining ideation processes in online invited spaces

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations


Governments use Information and Communication Technologies (ICTs) in various ways to include the public into decision-making processes, and online public participation is one of the participatory activities included in open government plans. Using data from comments posted on an online deliberative platform initiated by a municipal government, this paper explores how ideation naturally emerged in the deliberation process and examines the role of participants in each stage of the ideation process. We identified five dimensions in the ideation process: idea proposal, idea reception, idea development, idea closure, and idea implementation. In the online forum that we examined, the comments referred to idea reception, idea development, and idea closure. We found that the dimensions and patterns of ideation were related to the level of controversy of particular issues. More specifically, when we examined the ideation processes by level of idea controversy, we observed that more disagreements led to more activity in stage I of idea development (informing, commentary, and clarifying). We also identified nine different roles performed by participants: supporting, disagreeing, informing, clarifying, commentary, arguing, expanding, wrapping, and mobilizing. This paper concludes with lessons for the design and implementation of online public participation processes.

Original languageEnglish (US)
Title of host publicationdg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government
Subtitle of host publicationNew Opportunities to Solve Public Problems
EditorsYushim Kim, Shuhua Monica Liu
PublisherAssociation for Computing Machinery
Number of pages9
ISBN (Electronic)9781450343398
StatePublished - Jun 8 2016
Event17th Annual International Conference on Digital Government Research, dg.o 2016 - Shanghai, China
Duration: Jun 8 2016Jun 10 2016

Publication series

NameACM International Conference Proceeding Series


Other17th Annual International Conference on Digital Government Research, dg.o 2016


  • Civic Participation
  • E-Government
  • Online Ideation

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


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