Electronic communication and collaboration in a health care practice

Charles Safran, Peter C. Jones, David Rind, Booker Bush, Kayla N. Cytryn, Vimla L. Patel

Research output: Contribution to journalArticlepeer-review

43 Scopus citations


Using cognitive evaluation techniques, this study examines the effects of an electronic patient record and electronic mail on the interactions of health care providers. We find that the least structured communication methods are also the most heavily used: face-to-face, telephone, and electronic mail. Positive benefits of electronically-mediated interactions include improving communication, collaboration, and access to information to support decision-making. Negative factors include the potential for overloading clinicians with unwanted or unnecessary communications.

Original languageEnglish (US)
Pages (from-to)137-151
Number of pages15
JournalArtificial intelligence in medicine
Issue number2
StatePublished - Feb 1998


  • Collaboration
  • Decision support
  • Electronic mail
  • Electronic patient records
  • Evaluation

ASJC Scopus subject areas

  • Medicine (miscellaneous)
  • Artificial Intelligence


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