Disputant perceptions of and satisfaction with a community mediation program

Janet Alberts, Brian L. Heisterkamp, Robert M. McPhee

Research output: Contribution to journalArticlepeer-review

26 Scopus citations


This study examines the impact of mediator style, mediation outcome, and mediator background variables on community mediation participant satisfaction and fairness perceptions along several dimensions. Our data were collected from a community mediation program located in a justice court in the Southwestern United States. During a twelve-month period, 40 mediation sessions, each involving a single mediator, were videotaped. The 108 mediation participants completed surveys assessing their perceptions of and satisfaction with their specific mediation experiences. The findings indicate important impacts of mediator facilitativeness on all perceptions and of conflict resolution success on satisfaction. Mediator experience impacted perceptions of the mediator; mediator gender and law background had no impacts.

Original languageEnglish (US)
Pages (from-to)218-244
Number of pages27
JournalInternational Journal of Conflict Management
Issue number3
StatePublished - Dec 1 2005


  • Community
  • Mediation
  • Perception
  • Satisfaction

ASJC Scopus subject areas

  • Communication
  • Strategy and Management
  • Management of Technology and Innovation


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