Crowdsourced, voluntary collective action in disasters

Chul Hyun Park, Erik Johnston

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations


This paper explores how information and communication technologies (ICTs) are used for the public across the world to take their crowdsourced, voluntary collective action to effectively address natural disasters and man-made crises in the network age. The ICTs enable individuals to mobilize volunteers across the globe, report crisis situations from the ground, translate reported messages, carry out crisis mapping, and self-organize the coordination of relief resources. Although the ICTs-enabled, voluntary collection action can make a considerable contribution to emergency and crisis management, scholars and practitioners need to consider challenges and risks, including inaccuracy, bias, privacy and security issues, technological limitations, and burnout of online volunteers.

Original languageEnglish (US)
Title of host publicationdg.o 2015 - Proceedings of the 16th Annual International Conference on Digital Government Research
Subtitle of host publicationDigital Government and Wicked Problems: Climate Change, Urbanization, and Inequality
EditorsJing Zhang, Yushim Kim
PublisherAssociation for Computing Machinery
Number of pages2
ISBN (Electronic)9781450336000
StatePublished - May 27 2015
Event16th Annual International Conference on Digital Government Research, dg.o 2015 - Phoenix, United States
Duration: May 27 2015May 30 2015

Publication series

NameACM International Conference Proceeding Series


Other16th Annual International Conference on Digital Government Research, dg.o 2015
Country/TerritoryUnited States


  • Crisis Mapping
  • Crowdsourcing
  • Human Computation

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


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