Conveying emotion in remote computer-mediated-communication

Krisela Rivera, Nancy J. Cooke, Anna L. Rowe, Jeff A. Bauhs

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations


Having the capability to express emotion via remote Computer-Mediated-Communication (CMC) systems may enhance decision making. Thirty-two subjects participated in a simulated remote CMC group-decision-making session. Seventeen subjects had emotional icons available, although use of these icons was optional. The remaining 15 subjects did not have icons available. Dependent measures included frequency of icon usage, conformity, quality of decision, and responses to a subjective questionnaire. The results indicated that subjects used icons when available and liked using them. Finally, subjective questionnaire data indicated that having emotional icons available seemed to make geographically-dispersed CMC more appealing.

Original languageEnglish (US)
Title of host publicationConference Companion on Human Factors in Computing Systems, CHI 1994
EditorsCatherine Plaisant
PublisherAssociation for Computing Machinery
Number of pages2
ISBN (Electronic)0897916514
StatePublished - Apr 28 1994
Externally publishedYes
EventConference on Human Factors in Computing Systems, CHI 1994 - Boston, United States
Duration: Apr 24 1994Apr 28 1994

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


OtherConference on Human Factors in Computing Systems, CHI 1994
Country/TerritoryUnited States


  • Computer-mediated-communication
  • Computer-supported-cooperative work
  • Distributed cognition
  • Groupware

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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