TY - JOUR
T1 - Conceptualizing and Operationalizing Empathic Expressions
T2 - A Communication Perspective
AU - Suwinyattichaiporn, Tara
AU - Guerrero, Laura K.
AU - Generous, Mark A.
N1 - Publisher Copyright:
© 2021 Central States Communication Association.
PY - 2021
Y1 - 2021
N2 - This research focuses on developing and providing validation for Empathic Expressions Scale (EES). Three studies were conducted using different samples: (1) a qualitative study that uncovered empathic responses, (2) a quantitative study using exploratory factor analysis to determine subscales for the EES and then test for convergent with empathy quotient and compassionate communication, and divergent validity with narcissism and verbal aggressiveness, and (3) a quantitative study using confirmatory factor analysis to validate the structure of the EES. Results suggest a consistent structure for the EES, which includes five factors on: verbal affirmation, experience sharing, empathic voice, emotional reactivity, and empathic touch. These factors represent, both, verbal and nonverbal communication.
AB - This research focuses on developing and providing validation for Empathic Expressions Scale (EES). Three studies were conducted using different samples: (1) a qualitative study that uncovered empathic responses, (2) a quantitative study using exploratory factor analysis to determine subscales for the EES and then test for convergent with empathy quotient and compassionate communication, and divergent validity with narcissism and verbal aggressiveness, and (3) a quantitative study using confirmatory factor analysis to validate the structure of the EES. Results suggest a consistent structure for the EES, which includes five factors on: verbal affirmation, experience sharing, empathic voice, emotional reactivity, and empathic touch. These factors represent, both, verbal and nonverbal communication.
KW - Empathy
KW - empathic communication
KW - empathic communication scale
KW - measure
KW - measurement
KW - scale development
UR - http://www.scopus.com/inward/record.url?scp=85102923391&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85102923391&partnerID=8YFLogxK
U2 - 10.1080/10510974.2021.1899009
DO - 10.1080/10510974.2021.1899009
M3 - Article
AN - SCOPUS:85102923391
SN - 1051-0974
VL - 72
SP - 285
EP - 302
JO - Communication Studies
JF - Communication Studies
IS - 3
ER -