TY - GEN
T1 - Community intelligence platforms
T2 - 18th Americas Conference on Information Systems 2012, AMCIS 2012
AU - Bhagwatwar, Akshay
AU - Desouza, Kevin C.
PY - 2012
Y1 - 2012
N2 - The focus on collaborative and participatory governance has led to interest in studying how 'intelligence' in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein's (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government.
AB - The focus on collaborative and participatory governance has led to interest in studying how 'intelligence' in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein's (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government.
KW - Citizen participation
KW - Collaborative platforms
KW - Collective intelligence
KW - Community intelligence
KW - Governance infrastructures
KW - Government 2.0
UR - http://www.scopus.com/inward/record.url?scp=84878094261&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84878094261&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84878094261
SN - 9781622768271
T3 - 18th Americas Conference on Information Systems 2012, AMCIS 2012
SP - 4984
EP - 4991
BT - 18th Americas Conference on Information Systems 2012, AMCIS 2012
Y2 - 9 August 2012 through 12 August 2012
ER -