Business process change: A coordination mechanism approach

Raghu Santanam, A. Chaudhury, H. Raghav Rao

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


We study business in terms of the coordination mechanisms encapsulated within the business processes. Our framework for studying the coordination mechanisms consists of our aspects, namely, the decision structure, information structure, workflow structure and agency structure. The research integrates various literature streams to develop this descriptive framework. We present examples drawn from the financial industry utilizing the framework. Some future research directions to understand and analyze business processes using the coordination approach are discussed.

Original languageEnglish (US)
Pages (from-to)87-98
Number of pages12
JournalKnowledge and Process Management
Issue number2
StatePublished - Jun 1998

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation


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