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Bureaucratic contacts and their impact on citizen satisfaction with local government agencies: The influence of expectation
Feng Wang, Kyu Nahm Jun,
Lili Wang
Research output
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Contribution to journal
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Article
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peer-review
8
Scopus citations
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Social Sciences
government agency
100%
contact
71%
citizen
62%
performance
9%
public service
8%
police
7%
district
7%
responsibility
5%
communication
5%
experience
3%