TY - GEN
T1 - An enterprise-wide intervention at IRS
T2 - A longitudinal analysis of stakeholder sentiments
AU - Purao, Sandeep
AU - Desouza, Kevin
PY - 2010
Y1 - 2010
N2 - The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than a decade and 3 billion dollars later, the results appear to be less than exemplary. This paper identifies different stakeholders who participated in the project, and analyzes the sentiments and confidence each expressed with a view to understanding what and how things may or may not have worked. We conclude with lessons learned from our investigation including recognizing the importance of multiple stakeholders for Enterprise-wide initiatives.
AB - The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than a decade and 3 billion dollars later, the results appear to be less than exemplary. This paper identifies different stakeholders who participated in the project, and analyzes the sentiments and confidence each expressed with a view to understanding what and how things may or may not have worked. We conclude with lessons learned from our investigation including recognizing the importance of multiple stakeholders for Enterprise-wide initiatives.
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U2 - 10.1007/978-3-642-16819-2_3
DO - 10.1007/978-3-642-16819-2_3
M3 - Conference contribution
AN - SCOPUS:78649924582
SN - 3642168183
SN - 9783642168185
T3 - Lecture Notes in Business Information Processing
SP - 30
EP - 43
BT - Trends in Enterprise Architecture Research - 5th International Workshop, TEAR 2010, Proceedings
PB - Springer Verlag
ER -