An enterprise-wide intervention at IRS: A longitudinal analysis of stakeholder sentiments

Sandeep Purao, Kevin Desouza

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations


The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than a decade and 3 billion dollars later, the results appear to be less than exemplary. This paper identifies different stakeholders who participated in the project, and analyzes the sentiments and confidence each expressed with a view to understanding what and how things may or may not have worked. We conclude with lessons learned from our investigation including recognizing the importance of multiple stakeholders for Enterprise-wide initiatives.

Original languageEnglish (US)
Title of host publicationTrends in Enterprise Architecture Research - 5th International Workshop, TEAR 2010, Proceedings
PublisherSpringer Verlag
Number of pages14
ISBN (Print)3642168183, 9783642168185
StatePublished - 2010
Externally publishedYes

Publication series

NameLecture Notes in Business Information Processing
Volume70 LNBIP
ISSN (Print)1865-1348

ASJC Scopus subject areas

  • Management Information Systems
  • Control and Systems Engineering
  • Business and International Management
  • Information Systems
  • Modeling and Simulation
  • Information Systems and Management


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