An analysis of individuals’ usage of bus transit in Bengaluru, India: Disentangling the influence of unfamiliarity with transit from that of subjective perceptions of service quality

L. Deepa, Aupal Mondal, Aishwarya Raman, Abdul Rawoof Pinjari, Chandra R. Bhat, Karthik K. Srinivasan, Ram M. Pendyala, Gitakrishnan Ramadurai

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