Adaptation of the critical incident technique to requirements engineering in public health

Christina Ölvingson, Niklas Hallberg, Toomas Timpka, Robert A. Greenes

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations


The introduction of modern information systems in public health provides new possibilities for improvements in public health services and hence also of populations' health. However, development of information systems that truly supports public health practices requires that technical, cognitive, and social issues be taken into consideration. In requirements engineering for public health, a notable problem is that of capturing all aspects of the future users' 'voices', i.e., the viewpoints of different public health practitioners. Failing to capture these voices will result in inefficient or even useless systems. The aim of this paper is to report a requirements-engineering instrument to describe problems in the daily work of public health professionals. The issues of concern thus captured can be used as the basis for formulating the requirements of information systems for public health professionals.

Original languageEnglish (US)
Title of host publicationMEDINFO 2001 - Proceedings of the 10th World Congress on Medical Informatics
PublisherIOS Press
Number of pages5
ISBN (Print)1586031945, 9781586031947
StatePublished - 2001
Externally publishedYes
Event10th World Congress on Medical Informatics, MEDINFO 2001 - London, United Kingdom
Duration: Sep 2 2005Sep 5 2005

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Other10th World Congress on Medical Informatics, MEDINFO 2001
Country/TerritoryUnited Kingdom


  • Critical Incident Technique
  • Information systems design
  • Public health
  • Requirements engineering

ASJC Scopus subject areas

  • Biomedical Engineering
  • Health Informatics
  • Health Information Management


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