A simulation approach for establishing limits on quality expenditures

Gerald T. Mackulak, Joseph Carter, Edward G. Mendez

Research output: Contribution to journalArticlepeer-review


This article proposes a methodology for quantitatively specifying the hidden cost of quality in a dry goods distribution warehouse. Determining this cost is particularly important in manual paced environments since it is difficult to estimate the potential savings of quality improvements. We develop a simulation approach for predicting the manpower requirements as a function of a percentage error function. This method will quantitatively set a maximum expenditure limit for any proposed quality improvement effort. The methodology could also be adapted to any other flexible manual paced operation using autonomous operators.

Original languageEnglish (US)
Pages (from-to)281-289
Number of pages9
Issue number5
StatePublished - May 2000


  • Distribution
  • Logistics
  • Manpower
  • Quality
  • Warehousing

ASJC Scopus subject areas

  • Software
  • Modeling and Simulation
  • Computer Graphics and Computer-Aided Design


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