A multi-level performance framework for knowledge management

Anne Massey, V. Ramesh, Mitzi Montoya-Weiss

Research output: Chapter in Book/Report/Conference proceedingChapter


Knowledge management (KM) has gained increasing attention since the mid-1990s. A KM strategy involves consciously helping people share and put knowledge into action. However, before an organization can realize the promise of KM, a fundamental question needs to be asked: What performance goal(s) is the organization trying to achieve? In this chapter, we develop and offer a multi-level framework that provides a view of the performance environment surrounding organizational knowledge work. We illustrate the KM framework using two organizational case studies. Then, based on the KM framework and further insights drawn from our case studies, we offer a series of steps that may guide and assist organizations and practitioners as they undertake KM initiatives. We further demonstrate the applicability of these steps by examining KM initiatives within a global software development company. We conclude with a discussion of implications for organizational practice and directions for future research.

Original languageEnglish (US)
Title of host publicationKnowledge Management in Modern Organizations
PublisherIGI Global
Number of pages19
ISBN (Print)9781599042619
StatePublished - 2006
Externally publishedYes

ASJC Scopus subject areas

  • General Business, Management and Accounting
  • General Social Sciences


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