@inproceedings{45a01d84bc5a40969226664184348b38,
title = "Towards a theory of agile dashboards for service oriented organizations",
abstract = "Research on the agile and adaptive enterprise promotes real time dashboards as a powerful tool to provide coordination and control. Recent trends in market volatility have led firms to restructure around what organizational theorists term an {"}adhocracy{"}. Service oriented architecture represents an emerging architectural mechanism to align an organization's processes with the flexible structure of such an organizational form. A theory of dashboard creation and implementation that addresses the organizational characteristics of an adhocracy (as exposed through the formalism of a service oriented architecture) is needed in order to develop a grounded methodology for dashboard creation and implementation that targets the coordination and control requirements of this evolving organizational structure. This research seeks to provide such a theoretical foundation grounded in the context of two diverse case studies. Cementing a theory base for dashboard creation and implementation helps to formalize the role of dashboards in service oriented organizations and provides the first step towards developing a methodology for dashboard design and use in an agile environment.",
keywords = "Agility, Dashboard design, Process management, Process metrics, Service oriented enterprise",
author = "Jason Nichols and Haluk Demirkan and Kenneth Goul and Mark Keith",
year = "2009",
month = dec,
day = "1",
language = "English (US)",
isbn = "9781615675814",
series = "15th Americas Conference on Information Systems 2009, AMCIS 2009",
pages = "5910--5920",
booktitle = "15th Americas Conference on Information Systems 2009, AMCIS 2009",
note = "15th Americas Conference on Information Systems 2009, AMCIS 2009 ; Conference date: 06-08-2009 Through 09-08-2009",
}