Toward a theory of communicative interactions in culturally diverse workgroups

Research output: Contribution to journalArticlepeer-review

164 Scopus citations


This article develops a set of predictions for interactions in culturally diverse workgroups. A typology of organizations and corresponding workgroups is detailed, adapted from Cox's (1991) model of monolithic, plural, and multicultural organizational types, followed by a discussion of how organization and workgroup conditions influence workgroup members to emphasize either categorization or specification in cognitive processing. Next, a series of positive and negative communicative interaction types is predicted based on type of processing. Finally, a discussion of the implications for further research and potential application is presented.

Original languageEnglish (US)
Pages (from-to)463-491
Number of pages29
JournalAcademy of Management Review
Issue number2
StatePublished - Apr 1996
Externally publishedYes

ASJC Scopus subject areas

  • General Business, Management and Accounting
  • Strategy and Management
  • Management of Technology and Innovation


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