The Quality assurance and improvement workforce in social services: An exploratory examination

Madeline Y. Lee, J. Curtis McMillen, Luis E. Zayas, Samantha J. Books

    Research output: Contribution to journalArticlepeer-review

    6 Scopus citations

    Abstract

    Quality assurance and improvement (QA/I) professionals are in pivotal positions in their organizations, yet almost nothing is known about this workforce in the social services. This exploratory study examines a small sample of QA/I professionals at private, nonprofit social service agencies. Findings reveal that most QA/I professionals are well educated, seasoned clinicians and many are social workers. However, many lack research skills and formal QA/I training. Accreditation frequently led them to their QA/I role, and none started their career to become a QA/I professional. Social work programs should consider career paths in QA/I and develop training curricula for these professionals.

    Original languageEnglish (US)
    Pages (from-to)243-257
    Number of pages15
    JournalAdministration in Social Work
    Volume35
    Issue number3
    DOIs
    StatePublished - Jun 2011

    Keywords

    • Professionals
    • Quality assurance
    • Quality improvement
    • Social services
    • Workforce

    ASJC Scopus subject areas

    • Health(social science)
    • Public Administration

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