Searching for safety online: Managing "trolling" in a feminist forum

Susan Herring, Kirk Job-Sluder, Rebecca Scheckler, Sasha Barab

Research output: Contribution to journalArticlepeer-review

353 Scopus citations


A common phenomenon in online discussion groups is the individual who baits and provokes other group members, often with the result of drawing them into fruitless argument and diverting attention from the stated purposes of the group. This study documents a case in which the members of an online community - a feminist web-based discussion forum - are targeted by a "troll" attempting to disrupt their discussion space. We analyze the strategies that make the troller successful and the targeted group largely ineffectual in responding to his attack, as a means to understand how such behavior might be minimized and managed in general. The analysis further suggests that feminist and other nonmainstream online forums are especially vulnerable, in that they must balance inclusive ideals against the need for protection and safety, a tension that can be exploited by disruptive elements to generate intragroup conflict.

Original languageEnglish (US)
Pages (from-to)371-384
Number of pages14
JournalInformation Society
Issue number5
StatePublished - Oct 1 2002
Externally publishedYes


  • CMC
  • Conflict management
  • Deception
  • Disruptive behavior
  • Feminism
  • Trolling

ASJC Scopus subject areas

  • Management Information Systems
  • Cultural Studies
  • Information Systems
  • Political Science and International Relations


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