@inproceedings{dd02b8c76d394c4a9a3f71b9f37e0d67,
title = "Professional Peer Support in Online Health Communities: Evidence from COVID-19 Pandemic",
abstract = "This paper investigates whether and what kind of social support exchange in Professional-only Online Health Communities (POHC). Focusing on the recent fast-growing outbreak-Coronavirus Disease 2019 (COVID-19)- we find that healthcare professionals benefit from peer social support in POHCs, particularly by exchanging emotional support and learning from collective experience-based knowledge. Using the Reddit/r/medicine data, we show that posts' popularity varies depending on the authors' emotions and informativeness. In particular, a post's negative emotion and narrative tone have a significant and positive association with the post's popularity. These findings speak to the important role of POHC associated with healthcare professionals' integrity during the pandemic.",
keywords = "Coronavirus Disease 2019, Online Health Communities, Peer Support, Reddit",
author = "Amin Sabzehzar and Reza Mousavi and Raghu, {T. S.}",
note = "Publisher Copyright: {\textcopyright} 2022 28th Americas Conference on Information Systems, AMCIS 2022. All Rights Reserved.; 28th Americas Conference on Information Systems, AMCIS 2022 ; Conference date: 10-08-2022 Through 14-08-2022",
year = "2022",
language = "English (US)",
series = "28th Americas Conference on Information Systems, AMCIS 2022",
publisher = "Association for Information Systems",
booktitle = "28th Americas Conference on Information Systems, AMCIS 2022",
}