Measuring Social Enterprise Value Creation: The Case of Furniture Bank

Laurie Mook, Andrea Chan, Dan Kershaw

Research output: Contribution to journalArticlepeer-review

31 Scopus citations


This article presents a case study that explores the creation of value by a social enterprise, Furniture Bank, for its stakeholders. The study is undertaken using the social return on investment framework. The case highlights insights and caveats that resulted from undertaking this type of analysis. This article calls for an integrated approach to social return on investment processes, incorporating both conventional accounting and social accounting.

Original languageEnglish (US)
Pages (from-to)189-207
Number of pages19
JournalNonprofit Management and Leadership
Issue number2
StatePublished - Dec 1 2015


  • case study
  • social enterprise
  • social return on investment

ASJC Scopus subject areas

  • Strategy and Management


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