From Hospitality to Hostility: The Impact of Polarity Difference in Managerial Responses on Subsequent Guest Satisfaction

Sai Liang, Danmeng Wu, Ziru Li, Ziqi Guo, Feng Ju

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Scopus citations

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Keyphrases

Social Sciences

Psychology

Economics, Econometrics and Finance

Agricultural and Biological Sciences