Enhancing performance through knowledge management: Holistic framework

Anne P. Massey, V. Ramesh, Mitzi M. Montoya-Weiss

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Scopus citations


Knowledge management (KM) has gained increasing attention since the mid-1990s. A KM strategy involves consciously helping people share and put knowledge into action. However, before an organization can realize the promise of KM, a fundamental question needs to be asked: What performance goal(s) is the organization trying to achieve? In this paper, we develop and offer a framework that provides a holistic view of the performance environment surrounding organizational knowledge work. We illustrate the KM framework using two organizational case studies. Then, based on the KM framework and further insights drawn from our case studies, we offer a series of steps that may guide and assist organizations and practitioners as they undertake KM initiatives. We further demonstrate the applicability of these steps by examining KM initiatives within a global software development company. We conclude with a discussion of implications for organizational practice and directions for future research.

Original languageEnglish (US)
Title of host publicationKnowledge Management and Business Strategies
Subtitle of host publicationTheoretical Frameworks and Empirical Research
PublisherIGI Global
Number of pages18
ISBN (Print)9781599044866
StatePublished - 2007
Externally publishedYes

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Social Sciences(all)


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