Engaging through technology: the role of administrative culture and mandates

Fengxiu Zhang, Mary K. Feeney

    Research output: Contribution to journalArticlepeer-review

    17 Scopus citations


    Although information communication technologies (ICTs) offer new possibilities for civic engagement, governments have had limited success enacting ICTs to promote participation. We investigate how administrative culture and formal institutions are related to adoption and use of ICTs for bureaucratic and participatory purposes. Using data from a national survey of U.S. municipal departments, we find that prioritizing bureaucratic over participatory values is negatively related to the adoption of ICTs and use for participation. Legal mandates increase adoption but not use for participation. The findings show the critical role of administrative culture and raise questions about using legal mandates to promote participation.

    Original languageEnglish (US)
    Pages (from-to)1423-1442
    Number of pages20
    JournalPublic Management Review
    Issue number10
    StatePublished - Oct 2 2020


    • ICT enactment
    • administrative culture
    • civic engagement
    • formal mandate

    ASJC Scopus subject areas

    • Public Administration


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