Employee and Customer Perceptions of Service in Banks. Replication and Extension

Keyphrases

• Customer Perception 100%
• Employee Perceptions 100%
• Customer Attitude 100%
• Perceived Service Quality 100%
• Survey Data 50%
• Service Sector 50%
• Customer Service 50%
• Organizational Behavior 50%
• Human Resource Practices 50%
• Employee Attitudes 50%
• Role Stress 50%
• Turnover Intention 50%
• Good Support 50%
• Service Attitude 50%
• Boundary Roles 50%
• Consumer Behavior 50%
• Significant Relationships 50%

Social Sciences

• Customer 100%
• Human Resources 20%
• Survey Analysis 20%
• Organizational Behavior 20%
• Tertiary Sector 20%
• Turnover Intention 20%